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Aon Is Looking For A Consumer Sales Agent, Aon Retiree Health Solutions

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Retiree Health Solutions business group in Orlando, FL.

Your Impact As A Consumer Sales Agent, Aon Retiree Health Solutions

The Consumer Sales Agent will assist Medicare and Pre-Medicare eligible retirees in selecting the appropriate health plans. A Consumer Sales agent will handle any customer who has no existing enrollment within Aon Retiree Health Solutions. This licensed sales agent (insurance sales agent) responsibilities include: selling/enrolling retirees into appropriate Insurance products including but not limited to health, prescription drug, vision and dental plans, and advising Pre-Medicare eligible recipients on their options. This is done primarily through providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs.

The Consumer Sales Agent work activities/responsibilities include:

Ability to pass licensing exam and Carrier certifications annually and maintain good standing
Knowledge of Medicare health, prescription drug plan, vision and dental enrollments. Ability to identify Medicare prospect’s needs using a needs based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plan
Enroll retirees compliantly and efficiently into selected Medicare Health Insurance, prescription drug, vision and dental plans by reading scripting verbatim. Provide accurate information to Pre-Medicare retirees regarding the Affordable Care Act (ACA)
Generate outbound phone calls to pre-set appointments and non-pre-set appointments, generate direct to consumer leads, case work and follow-up service calls. Actively listen to identify customer questions and needs, utilize probing questions when necessary
Meet and/or exceed monthly sales goals and service levels
Handle inbound service calls by providing accurate and complete information via researching/selling/locating licensed agent
Actively manage all assigned appointments to ensure all retirees needs are met on a timely basis
Respond to voicemails within 24 hours, internal chat requests, handle and support customer complaints and/or client escalations
Deliver a consistently positive customer experience in a highly ethical and professional manner
Absorb new information and have the flexibility to adapt to new processes rapidly
Understand and remain compliant with the Centers for Medicare and Medicaid Services (CMS), Medicare Marketing Guidelines and Aon Retiree Health Exchange quality standards.

Process and Flow

Appointment is confirmed
Appointment is aligned to an assigned DTC Sales Agent
Consumer Sales Agent checks calendar and calls the appointments on his/her calendar in order
Consumer Sales Agent calls the retiree and completes the appointment
If retiree is not able to be contacted, the appointment remains in the sales agent’s calendar and will be called in 15-30 minutes

You Bring Knowledge and Expertise

Education and Certification

High School degree (or GED) required
Undergraduate degree or equivalent work experience preferred
America’s Health Insurance Plan (AHIP)

Required Knowledge and Sales Experience

Active resident life and health insurance license along with all applicable lines of authority for the resident state the agent resides within, or ability to renew license prior to start date
Minimum of 3 years of strong sales experience
Minimum of 1 year experience in contact centers that includes outbound sales experience (cold calling)
Minimum of 1 year experience selling MAPD and Medicare Supplement plans.
Desire to learn, ability to self-study, drive to succeed
Aptitude for understanding details of Medicare insurance and complying with all CMS regulations
No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers and brokers
Ability to successfully complete America’s Health Insurance Plan (AHIP)

Preferred knowledge and Experience

Affordable Care Act (ACA) experience
Proven track record of Medicare sales and/or commercial insurance sales


Strong written and verbal communication, sales development and rapport building skills
Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education


Experience using desktop and browser-based software
Experience with MS Word, Excel, SharePoint, and Outlook

Work Conditions:

Operate within a heavily regulated industry and a fast-paced/dynamic market environment
Ability to work flexible hours; during peak season the center is open from 7:00am – 10:00pm in all time zones. May require some weekends
Extensive time spent on the phone making outbound calls and receiving inbound calls consecutively daily

We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience:

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
About Aon:

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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Jackie Shaheed