The Property and Casualty Insurance Manager is responsible for planning and managing all day-to-day team functions and associated duties for specific client-based assignments. The successful candidate will work with senior management and client as part of the overall client and company growth strategy.
Drive implementation of client plans across multiple products and platforms
Maintain and improve call center operations by monitoring system performance managing day-to-day business including (but not limited to) pipeline development, sales cycle management, collaboration, teamwork, and best practice sharing
Co-Lead an experienced team of agents, leveraging a broad level of P&C insurance expertise in a cohesive and collaborative manner
Handle Customer escalations and underwriting issues
Implement tactics, and utilize industry trends to increase month over month performance.
Daily monitoring and management of individual and team activities Partner with clients and internal Client Solutions group to meet or exceed program expectations Coach and motivate employees; managing performance and disciplinary issues as appropriate Document staff performance; work collaboratively to establish improvement plans; Make hiring and termination decisions Motivate and encourage team through positive communication and feedback Schedule residual training and departmental meetings Develop contests, awards and themes that increase agents’ loyalty, engagement and focus Support the overall call center operations strategy Qualifications and Skills
Proven performance in sales environment, with excellent track record
At least 5 years supervisory/management experience with a hands-on management
Excellent communication and leadership skills
Preferred 7-10 years’ experience dealing with high net worth clientele in property and casualty insurance
Bachelor degree in Insurance, Business, or communications.
Proven ability to sell using excellent solution and consultative sales skills and the ability to apply creative thinking to the sales process
Proven ability to understand and manage details of programs and explain key elements to both team members and clients
Ability to learn and communicate complex product concepts
Excellent interpersonal skills, time management, and multi-tasking abilities
Ability to prioritize and manage numerous projects on tight deadlines with limited direction
High degree of initiative and keen sense of urgency
Should have a solid background in features-benefits-solutions selling
Able to work successfully with a diverse group of people
About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer.
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