As a licensed insurance agent in a high performing sales organization you will telephonically help educate consumers, offer next steps in helping them enroll, and build relationships.
Humana is seeking a Telesales Specialist who will serve as a consumer advocate in order to assess their healthcare needs and then build a comprehensive solution. You will also take part in outbound efforts to help connect with members and/or prospects. Using sales techniques and relationship building skills, as well as product and process expertise, the Telesales Specialist will guide the consumer in making an informed decision.
•Provide general information about Humana’s products, value, and rates to prospective customers over the telephone.
•Meet and consistently exceed sales and activity goals established for individual representatives and teams.
•Be willing to be part of a dynamic sales organization.
•Support both inbound and outbound campaigns.
About our Work Environment
•Humana provides well-being to its internal and external consumers with various vitality and associate investment opportunities by providing the following in our Miramar campus.
•Access to a fully equipped gym that offers personal training and group classes for a small membership fee.
•On-site cafeteria which offers “mindful” (healthy choices) items at a discounted price.
•Our DMS Team conducts seminars that educate people on the 4 pillars of well-being.
•Opportunity to volunteer, donate, and walk for various charities and organizations.
•Work within an engaged and diverse business unit which will foster your growth and development as a licensed insurance sales agent.
•Meets established expectations and takes responsibility for achieving sales and activity results; encourages others to do the same.
•Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for achieving results; encourages others to do the same.
•Demonstrates strong verbal communication skills. (professional fluent level in English language)
•Ability to connect meaningfully with customers to build emotional engagement and customer advocacy. Simplify complexities and integrate internal efforts to deliver an optimal customer experience.
•Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints.
•Possesses High School Diploma or GED.
•Ability to obtain or currently has a valid health insurance license (please read carefully the below “Additional Information” section, relative to DOI)
•Familiarity with computer and Windows PC applications, including the ability to learn new computer systems.
•You must be available and willing to work any shift between 7:00am – 11:00pm including weekends.
•Overtime and weekend work will be required during our peak season from approximately September – December.
•Hours may vary between 30-40 hours with the exception of peak ( September-December), which would require 40 hours plus overtime.
•Valid/Current state health insurance license.
•Sales experience in a call center or retail environment (business to consumer/B2C preferred)
•Bilingual (English and Spanish) is preferred* (professional and fluent levels in both)
•Bilingual (English and Creole) *(professional and fluent levels in both)
•Background in the health care industry. (insurance/health plans, managed care, clinical environments)
•Associate or Bachelor’s Degree.
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