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Perform functions to manage, direct and provide leadership to an assigned property and book of business. Ensure property is maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.


Provide management and leadership to assigned property and book of business.
Manage the functions of a team within a property while maintaining standards of excellence for processes, methods and personnel.
Partner with Regional Director, Board of Directors and internal departments to develop and lead the introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
Initiate contact with new resident representatives to coordinate the move-in process.
Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property.
Process architectural control applications and close them out in a timely manner.
Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
Create, maintain and upload a wide variety of information in FSRConnect including but not limited to work orders, signed meeting minutes and Monthly Management Report.
Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.


Management and Customer Service experience Strong administrative skills
Demonstrated ability to lead
Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

FL CAM License required.

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Firstservice Residential Florida
Monica Lobaina Terrero