An established Insurance firm in NE Broward is experiencing growth and is looking for a Customer Service Representative. We have been serving Florida since 2011. If you are friendly, self-motivated individual looking to grow with the company, this position will be very fitting for you.
The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Essential Job Functions
Handle high call volume
Answer questions about products, services, and processing procedures
Take payments on new and existing accounts
Note details of all calls and/or transactions on the policy or claim file.
Utilize our internal claims system to record, track and monitor insurance claims.
Resolve customer grievances
Respond to all inbound consumer and agent calls and written correspondences in a timely and professional manner
Manage and utilize time effectively to ensure the company meets the required service levels for improved customer satisfaction results
Perform other duties as assigned
Reliable and consistent adherence to attendance policies
Excellent communication and interpersonal skills
Excellent reading comprehension
Ability to accomplish daily goals and meet performance targets
Ability to manage multiple tasks simultaneously
Ability to operate in various software programs simultaneously
Meet and exceed call quality expectations
Proficient in Microsoft Office and Excel
Must be able to pass a background check to acquire the Florida Personal Lines Insurance Agent License (20-44) or Florida General Lines Insurance Agent License (2-20)
Full time available
Mon – Fri 9am-5pm
Respond to this ad:
JK Personal Insurance
Asher Jara
jkpers.insurance@gmail.com