An established Insurance firm in NE Broward is experiencing growth and is looking for a Customer Service Representative. We have been serving Florida since 2011. If you are friendly, self-motivated individual looking to grow with the company, this position will be very fitting for you.
The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Essential Job Functions
Handle high call volume
Answer questions about products, services, and processing procedures
Take payments on new and existing accounts
Note details of all calls and/or transactions on the policy or claim file.
Utilize our internal claims system to record, track and monitor insurance claims.
Resolve customer grievances
Respond to all inbound consumer and agent calls and written correspondences in a timely and professional manner
Manage and utilize time effectively to ensure the company meets the required service levels for improved customer satisfaction results
Perform other duties as assigned
Reliable and consistent adherence to attendance policies
Excellent communication and interpersonal skills
Excellent reading comprehension
Ability to accomplish daily goals and meet performance targets
Ability to manage multiple tasks simultaneously
Ability to operate in various software programs simultaneously
Meet and exceed call quality expectations
Proficient in Microsoft Office and Excel
Must be able to pass a background check to acquire the Florida Personal Lines Insurance Agent License (20-44) or Florida General Lines Insurance Agent License (2-20)
Full time available
Mon – Fri 9am-5pm
Respond to this ad:
JK Personal Insurance
Asher Jara
jkpers.insurance@gmail.com
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By clicking “Submit”, you authorize Gold Coast Schools (“us”) to deliver, or cause to be delivered, to you at the phone number you provided above with telemarketing, promotional, informational, and transactional calls and/0r text messages using an automatic telephone dialing system or prerecorded/artificial voice. Message and data rates may apply. Text message and call frequency varies. You may opt-out of receiving texts at any time by replying “STOP”. You may opt out of receiving calls/texts by contacting us at info@goldcoastschools.com and letting us know you want to opt-out. Reply “HELP” to a text for assistance. Calls and texts may be recorded for quality and training purposes. Your consent is not required to purchase any goods or services from us.
By clicking “Submit”, you also agree to receive commercial, promotional, and transactional emails from us at the email address you provided above You can opt out of receiving future emails at any time using the unsubscribe link in our electronic messages or by contacting us at info@goldcoastschools.com and letting us know you want to opt-out. See our Terms and Conditions and Privacy Policy for more information.
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