MEMBER SERVICE REPRESENTATIVES NEEDED!!!
Spanish speaking representatives are encouraged to apply *Must be able to speak english also
Member Service Representatives and Licensed 2-40 Insurance Agents For Health that enjoys providing customer service!!
Insurance Line One the Best Place to Work in South Florida!
GREAT WORK ENVIRONMENT W/ OPPORTUNITY FOR ADVANCEMENT
BENEFITS:
WEEKLY PAY
EXCELLENT PRODUCT OFFERING
OFFERING MAJOR MEDICAL HEALTH INSURANCE TO OUR EMPLOYEES
PAID GYM MEMBERSHIP
PAID TIME OFF
Qualifications:
Speak English Well (Spanish speaking representatives are encouraged to apply)
Good on the phone with existing clients
Good with Computers
License: (Preferred but not necessary)
Join us and together we will drive the future of healthcare benefit’s member support. This is an exceptional opportunity to do innovative work that means more to you and those we serve.
Are you seeking a place to grow in a career? Do you want to make a difference where continuous learning and performance are rewarded? Start your career as a Healthcare Customer Service Representative at Insurance Line One.
Job Responsibilities
As a Healthcare Member Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. We’re looking for representatives that have a background in medical insurance sales, retention services or supporting a sales team, as well as customer service experience.
Are you a top Healthcare Member Service Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team? It’s also important to have time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It’s vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly. People that understands the process of a sale from the beginning to the end with a possibility of having to save the customer is very important in our line of business.
Additional duties include:
Handling patients, referral sources, and administrative department inquires
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Focus on retention services when needed
Assisting the customer with their needs while supporting the sales team
Must have:
High School Diploma or GED, some college
Ability to convey a positive and professional image to customers and employees
Maintain composure in high pressure situations
Capable of following an issue through to its resolution
Health insurance sales background helpful
We have a culture that values growth, achievement and diversity, and a workplace where your voice can be heard.
Office Hours of Operation:
Monday-Thursday 9:45 am- 7:00 pm
Friday 9:45 am- 5:00 pm
Insurance Line One
Address:
2155 N State Road 7
Margate, FL 33063
Job Type: Full-time
Respond to this ad:
Insurance Line One
Toni Collier
tcollier@insurancelineone.com