Insurance Customer Service RepresentativeAAA-The Auto Club Group Plantation, Florida, United States (On-site)
The Auto Club Group is seeking prospective Member Representative II, who can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. You will be challenged to provide excellent customer service & new business with competitive products and help retain The Auto Club Groups 14 million members.
Job Description
Primary Duties and Responsibilities (details of the basic job functions):
Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and endorsements
Provides cashiering services to members including taking insurance payments-initial, installment, lapse or reinstatement
Responds to customer inquiries and refers to agent when appropriate. Provides a high level of administrative support
Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.
Conducts outbound promotional call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines.
Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.
Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.
Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.
Our Auto Club Group Insurance Customer Service & Sales earn a competitive salary and great benefits
Supervisory Responsibilities (briefly Describe, If Applicable, Or Indicate None)
None
Qualifications
Required Qualifications
Experience
providing a high level of customer-focused service
servicing insurance policies and processing applications, renewals and amendments
taking payments
responding to billing and coverage questions
promoting the sale of insurance products and/or travel and membership products
processing monetary transactions
outbound promotional calls for insurance
computer software applications (Word, Excel, etc.) and Web based operations
Knowledge And Skills
Insurance terminology
general insurance
underwriting procedures
sales regulatory and compliance guidelines
communicate effectively (verbal and written) with others in a work environment
perform mathematical calculations to accurately perform monetary transactions
work effectively in a Team environment
exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
work irregular hours including holidays and weekends (may include community events)
work under pressure in a high volume, fast paced customer service environment
maintain appropriate State Property & Casualty license
Education
III. Preferred Qualifications
20-44 or 440 License
IV. Work Environment
Work in a temperature-controlled office environment.
Important Note
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
Respond to this ad:
AAA-The Auto Club Group
Iris Israel-Williams
IWilliams@acg.aaa.net