440 Insurance Customer Service Representative

Qualifications
Experience:
Insurance, 1 year (Preferred)

customer service, 1 year (Preferred)

Education:
High school or equivalent (Required)

License:
Customer Service 440 license (Required)

Language:
Spanish (Required)

Full Job Description
Job Title: Insurance Customer Service Representative

Alicia Calzado (PB Insurance-Allstate Insurance Company Agency)

901 S Military Trail Ste A2

West Palm Beach, FL 33415

The agency is rapidly expanding and is looking for exceptional people to continue to help us grow. We are a fast paced work environment and need reliable, organized, computer savvy, hard working individuals who want to grow with us. We represent a nationally recognized brand that has been in business for over 90 years.

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PosItion Purpose:

Offering information, help and advise to Insurance Agency customers and prospective Agency customers

Role and Responsibilities:

· Provide exceptional customer service through superior communication skills to all inquiries in a timely manner (policy change, cancellations, sales service, evidence of insurance)
· Answer calls and handle incoming customer inquiries by handling the request or by referring to appropriate staff member to ensure customer needs are met
· Document customer interactions in agency management system
· Foster strong relationships with customer and exceed their expectations to promote customer retention and referrals
· Educate customers on the agency and company value proposition
· Take premium payments
· Administrative support as requested
· Collaborate with management and agency staff to stay up to date on new products, services and policies while promoting teamwork, learning and workflow
· Other duties as assigned
Requirements:
· Superior communication skills
· Great attitude
· Ability to listen to customer concerns and identify how you can help them
· Ability to multi-task
· Self control
· Good work ethic
· Patience
· Reliable
· Caring
· Compassionate
· Willing to help when needed
· Experience in dealing with the public
· Phone skills
· Works will with others
· Willing to go the extra mile
Job Type: Full-time

Pay: $30,000.00 – $40,000.00 per year

Schedule:

8 hour shift
Experience:

Insurance: 1 year (Preferred)
customer service: 1 year (Preferred)
Education:

High school or equivalent (Required)
License:

Customer Service 440 license (Required)
Language:

Spanish (Required)
Work Location:

One location
Work Remotely:

No
Just posted

Respond to this ad:
PB Insurance Agency Inc -Allstate Insurance
ALICIA CALZADO
cep1973@yahoo.com