Clovered Insurance Agent: Sales Team

Insurance Agent

Clovered Inc and it’s parent company, Universal Insurance Holdings is adding part-time service and sales agents to its online product, Clovered Inc is an independent insurance agency that works closely with UniversalDirect. Both companies allow the consumer to complete an insurance quote and bind coverage online. Clovered represents over 25 insurance companies and provides home, auto and flood insurance policies through its partners in 20 states. Its partners are leaders in the industries, which allows agents to quote the best policy to meet the Clovered customer’s needs — and budget. The licensed agent would be responsible for accepting chat requests through the website, as well as handling inbound calls from consumers who have questions throughout the quoting process. Agents will also be responsible for assisting current customers with various needs. The agent will need to have knowledge of property insurance and excellent customer service skills.

The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Essential Job Functions

Answer a high volume of inbound calls and chats relating to homeowners, auto, flood, and various other insurance policies
Resolve customer grievances
Gain cursory knowledge of different carriers manuals, guidelines, policies and procedures
Answer questions about products and services
Process endorsements and policy changes
Take payments on new and existing accounts
Note details of all calls and/or transactions on file
Ability to accomplish monthly goals
Have regular and reliable attendance
Adhere to policies and procedures of employee handbook
Perform other duties as assigned

Required Knowledge, Skills & Ability

1-2 years Experience preferred, but not required
2-20 or 20-44 insurance license with the Texas Department of Financial Services or Florida Department of Financial Services
The 2-20 or 20-44 must be attained within 60 days of hire
Proficient in Microsoft Office including Word, Excel and Outlook
Reading, writing, typing and computing skills necessary to do the job
Possesses some degree of creativity and latitude
Must have interpersonal skills
Ability to communicate –listening, speaking and writing skills
Ability to manage multiple tasks simultaneously
10 key typing
Bilingual preferred
Benefit Highlights

Industry-leading medical, dental, and vision insurance plan
401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
Generous PTO policy
Eligible for performance based bonuses

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Universal Property And Casualty Property
Kerry Clinton