A $2500 SIGN-ON BONUS will be given to all external candidates hired into this role. The bonus is paid in the first pay period after 30 days of employment.
Territory: Berks County, Pennsylvania
This is a work-from-home position with travel to policy locations (on average 3-4 days a week). The selected individual must reside in the respective territory.
Ideal candidates will have:
– Strong customer service competency
– Xactimate experience
– Construction/Contractor experience
– Prior claims handling experience
This position is posted as a Spec II (E3), but could also be filled at a Spec I (D3) based on skills and qualifications.
Job Description Summary
No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!
As a Field Claims Specialist, you’ll investigate and resolve moderate to severe property damage claims by phone and face-to-face.
Key Responsibilities:
– Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
– Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
– Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
– Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
– Maintains current knowledge of local industry repair procedures and local market pricing.
– Submits severe incident reports, reinsurance reports and other information to claims management as needed.
– Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.
– Initiates and conducts follow-ups through proficient use of claims and other related business systems.
– Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim’s service.
Respond to this ad:
Nationwide Insurance
Brianna Christle
chrisb4@nationwide.com