Licensed Customer Service Representative

We are looking for a Licensed Customer Service Representative to assist our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and making policy changes. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Our ideal candidate should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.

Major Areas of Responsibility

• Identify the customers’ needs and provide a solution in the most efficient manner to achieve client satisfaction
• Execute policy changes
• Process policy payments
• Effectively manage large amounts of incoming tickets, calls & emails
• Meet personal/team targets and performance quotas
• Provide accurate, valid and complete information by using the correct methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep accurate notes of customer interactions and verify customer’s contact information
• Follow communication procedures, guidelines and policies

Job Requirements:

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Attention to detail, confidentiality and accuracy are key requirements

Education and Experience

• High school degree
• 440 – Customer Representative License or 20-44 License REQUIRED

Respond to this ad:
Insurance Express
Randy Stefano
rstefano@insuranceexpress.com